Shipping policy

Thank you for shopping with Journey East. We’re committed to delivering your order safely and on time. Please read our shipping policy below for all the details regarding processing and delivery.

🕒 Order Processing Time

All orders are processed within 3 to 5 working days (excluding weekends and public holidays). Once your order is packed and ready to ship, you will receive a confirmation email with tracking information.

🚚 Shipping & Delivery Timeline

Estimated delivery time: 7 to 10 working days from the date of dispatch.
Delivery timelines may vary slightly depending on your location and courier partner schedules.
We currently deliver across all major pin codes in India. For remote or out-of-delivery areas, shipping may take a bit longer.

📦 Shipping Charges

We offer free shipping on all prepaid orders.
COD (Cash on Delivery), if available, may include an additional handling fee.

🔎 Tracking Your Order

Once your order is shipped, you’ll receive a tracking link via email/SMS. You can use this to track the live status of your shipment.

❗ Delays & Exceptions

While we strive to meet our shipping timelines, external factors such as weather conditions, courier delays, or unforeseen events may cause minor delays. We appreciate your patience in such cases.

💬 Need Help?

If you have any questions about your order status, feel free to contact us at [admin@journeyeast.in] or DM us on Instagram @journeyeast.in.